Auto top-up buys AI credits for you when your balance gets low. Your AI agents, automations, and apps keep working without a pause.
TL;DR: Auto top-up works on every paid plan and buys a credit pack at a balance threshold that you set. Manage it in the Auto-reload row at Settings → Credits. Turn the switch off to stop future automatic purchases. If a charge looks wrong, contact support with the Stripe receipt.
In this guide, you will:
- Turn auto top-up on or off
- Pick the refill amount and the balance that starts a purchase
- Review a charge that you did not expect
Before You Start
Auto top-up is optional, and you can turn it off at any time.
| Requirement | Details |
|---|---|
| Plan | Every paid plan. The Free plan does not show the Auto-reload row. |
| Where | Taskade in a web browser. The mobile apps and the app-store desktop apps hide this control. |
| What you need | Nothing to turn it on. Each automatic purchase charges your saved card. |
| Time | About 1 minute |
How It Works
Auto top-up buys one credit pack with your card when your balance cannot keep up.
| Rule | What it means for you |
|---|---|
| It buys at your threshold | When your balance gets to the threshold that you set, it buys one pack. |
| It covers the next AI step | If your balance is above the threshold but too low for the next AI step, it buys a pack then. |
| It shows on your receipt | Each automatic purchase is a separate line item on your Stripe receipt. |
| It has limits | It buys at most 5 times in 24 hours. If you set a monthly spend limit, it stops for the rest of the month at that limit. |
If Taskade stops an AI step because you ran out of credits, the new credits arrive a few seconds later. Run the step again.
Step 1: Turn Auto-Reload On or Off
One switch starts or stops all automatic purchases.
- Open Settings → Credits in a web browser.
- Find the Auto-reload row on the Credits card.
- Click the switch. It turns on or off at once.
The row shows your own amount and threshold. This example shows the default values.
┌──────────────────────────────────────────────────────────────┐
│ Credits & Plan │
├──────────────────────────────────────────────────────────────┤
│ Credits │
│ Monthly Credits · Extra Credits [ Buy Credits ] │
│ ┌────────────────────────────────────────────────────────┐ │
│ │ Auto-reload Manage [ switch ] │ │
│ │ When your total credits (monthly plus extra) drop │ │
│ │ below 9,000, auto-reload adds $20 of extra credits. │ │
│ └────────────────────────────────────────────────────────┘ │
└──────────────────────────────────────────────────────────────┘
To buy credits yourself instead, click Buy Credits on the same card. You can also open the credit packs page while you are signed in.
Step 2: Change the Amount and the Threshold
You can keep auto top-up on and still control each purchase.
- In the Auto-reload row, click Manage. A new tab opens.
- Click Change settings.
- Under Top up amount, pick the dollar amount for each purchase.
- Under When credit balance drops below, pick the balance that starts a purchase.
- Click Save changes.
To stop all automatic purchases from this tab, click Turn off.
You Are Done When
The Auto-reload row shows your amount and threshold, and the switch is in the state that you want.
Review a Charge You Did Not Expect
A support request with the receipt gets the fastest review.
- Open Settings → Credits to see what used your credits.
- If you want to stop more purchases, turn the Auto-reload switch off.
- Open taskade.com/contact.
- Send your email address, the charge date, and the amount or the Stripe receipt.
Contact support within 30 days of a charge that looks wrong. We will review it. Credits that you buy never expire, so an unused balance stays on your account. See the Terms of Service for the full billing terms.
Tips
- Approve every purchase yourself. Turn auto top-up off, and buy packs by hand when you need them.
- Watch your usage. Open Settings → Credits once a week.
- Use a lighter model for routine work. TSK-Instant handles quick edits with the lowest credit use.
Troubleshooting
Find what you see in the left column, then do the fix.
| What you see | Why | Fix |
|---|---|---|
| No Auto-reload row | You use the iOS or Android app, or Taskade from the Mac App Store or the Microsoft Store. The stores do not let us sell credits through our own checkout. | Open taskade.com/settings/usage in Chrome, Safari, Firefox, or another browser. |
| No Auto-reload row in the browser | Your workspace is on the Free plan | Upgrade to a paid plan, or buy a pack on the credit packs page. |
| An AI step stopped at the credit limit | Your balance was too low for the step | Wait a few seconds for the new credits, then run the step again. |
| Several charges in one day | You use credits fast | Pick a larger Top up amount, or turn auto top-up off. |
Frequently Asked Questions
Can I set a monthly spending limit?
Yes. In the Auto-reload row, click Manage and set Monthly spend limit. Pick No limit (the default), $200, $500, or $1,000, or enter your own amount up to $25,000. When the next purchase would go past your limit, auto top-up stops until next month, and Taskade emails you once. To approve every pack purchase yourself, turn the Auto-reload switch off and buy packs by hand.
How often can auto top-up charge me?
Auto top-up charges each time your balance gets to the threshold that you set. If you use credits fast, several charges can happen in one billing period. It buys at most 5 times in 24 hours, and never past your monthly spend limit if you set one.
What if a charge arrives after I turn auto top-up off?
Look at the charge date first. A purchase can go through right before you turn the switch off. If the charge came after you turned it off, contact support with your Stripe receipt.
Where are the credits I bought?
Purchased credits go into Extra Credits on Settings → Credits. Taskade uses your Monthly Credits first, then your Extra Credits. Monthly Credits reset each billing cycle, and Extra Credits do not expire.
Is auto top-up on the Free plan?
No. Auto top-up works on every paid plan. On the Free plan, you can buy a credit pack by hand on the credit packs page.
Next Steps
Learn what uses credits, then pick the plan that fits your usage.
- See what uses credits: Read the usage breakdown in Taskade AI Usage.
- Compare model costs: See what each model costs in AI Models & Credit Costs.
- Get more monthly credits: Compare plans in Upgrade to a Higher Plan.
- Answer billing questions: Read the Billing and Pricing FAQ.
- Change or cancel a plan: See Manage, Pause, or Cancel Your Plan.