TL;DR: Keep Taskade fast and connected on any device. Check your internet, restart or update the app, and clear your browser cache to get back to your Projects and Workspaces in a few clicks. See Desktop Settings to fine-tune the desktop app.
Sometimes Taskade may fail to load your Project or Workspace due to stability issues and display an error message like the one below. If the app doesn't respond, follow the steps below to fix the problem.
Desktop
Check your internet connection and click Retry
Close and reopen the Taskade app
- 🔴 macOS: Right-click the Taskade icon in the Dock and select Quit
- 🔵 Windows: Click the Taskade window and press ⌨️ Alt + F4 to force quit
If the problem persists, reinstall the app from your OS's app store
Get back in if the desktop sign-in keeps reappearing
The desktop app signs you in by handing off from your browser after you log in at taskade.com. If it keeps returning you to the sign-in screen, get back in with these steps.
On the "Logged in!" page in your browser, click Launch Taskade. This reopens the desktop app with your session.
Fully quit and reopen the desktop app, then sign in again.
- 🔴 macOS: Right-click the Taskade icon in the Dock and select Quit
- 🔵 Windows: Click the Taskade window and press ⌨️ Alt + F4 to force quit
Clear your browser cache and cookies (see Web Browser below), then sign in again so a fresh session is created.
Keep working in the meantime at taskade.com or in the mobile apps.
If the sign-in screen still returns, reinstall the latest desktop app from the downloads page.
iOS
- Close and reopen the app.
- Restart your iOS device.
- If the problem persists, redownload Taskade from the App Store.
Android
Go to Settings ➡ Apps ➡ select Taskade and tap Force stop
If the problem persists, clear cache and data:
- Open device Settings ➡ Apps ➡ App Manager
- Select Taskade ➡ Storage ➡ Clear Cache and Clear Data
- Restart your phone
If you're still facing the problem, reinstall Taskade from the Google Play Store.
Web Browser
- Clear your browser cache
🦊 Firefox:
- Click the hamburger button (top-right corner) and select Options.
- Scroll to Privacy & Security from the left menu.
- Scroll down to the Cookies and Site Data section.
- Tick Cached Web Content and click Clear.
🤖 Chrome:
- Click ⋮ and select More tools.
- Choose Clear Browsing Data ➡ Basic.
- Tick Cached images and files and click Clear Data.
🌐 Edge:
- Click the three dots ··· (top right corner).
- Select Settings ➡ Privacy & services.
- Under Clear browsing data, select Choose what to clear.
- Tick Cached images and files and click Clear.
Still need help? Let us know at [email protected]!
Related guides
- No Internet Connection — Resolve sync errors when offline
- Taskade Blocked by ISP — Unblock at the network level
- Restore Tab — Reset the New Tab extension
- Desktop Settings — Reconfigure the desktop app