Overview
Agent Public Chat Ended initiates actions when a public agent conversation concludes. The trigger activates if the conversation remains inactive for 5 minutes. The data returned includes the entire conversation.
๐ก Note: Visit Public Agent Inbox & Share & Embed AI Agents to learn more.
Trigger Settings
Connector options give you full control over the trigger:
| ๐๏ธ Field | ๐ค Description |
|---|---|
| (required) Agent | Choose the public agent you want to monitor. |
Use Cases
Not sure how to use the trigger? Here are a few ideas:
| ๐ช Use Case | ๐ค Description |
|---|---|
| Customer support enhancement | Use AI to analyze conversation logs to identify common issues and improve customer support processes. |
| Automated CRM updates | Automatically update your CRM system with data from conversations to maintain accurate customer records. |
| Feedback collection | Collect feedback from customers immediately after they interact with the agent to improve service quality. |
| Follow-up management | Automatically schedule and manage follow-up actions based on conversation details to ensure timely responses. |
| Support ticket generation | Convert conversations into support tickets or action items to ensure issues are tracked and addressed. |
| Service quality monitoring | Use conversation logs to monitor and improve the quality of customer interactions across your support team. |