Public Agent Inbox

Overview

The Agent Inbox captures every public conversation your AI agents have. It gathers shared links, website embeds, Community Gallery visitors, and direct messages into a single reviewable dashboard. It turns any agent into a 24/7 endpoint you can monitor, reply to, and automate without watching chats live.

TL;DR: Taskade's Public Agent Inbox aggregates 100% of external agent conversations into one dashboard. Pair it with Automations to auto-route threads to Slack, email, or CRM, turning every public agent into a measurable support channel. Free to start, with more AI credits on paid plans. Create your first agent →

Note: Share & Embed AI Agents to learn more.

Where the Inbox Fits

The Inbox is the Interface layer connecting external users to your Workspace DNA: Projects (Memory) feed knowledge to Agents (Intelligence), Automations (Execution) act on every captured thread, and the Inbox is the public surface that makes it all addressable. See Workspace DNA for the full architecture.

Enable Public Agent Chats

1. Open the 🤖 Agents tab in your workspace.
2. Open the agent's menu and click Share. You can also open the agent and click the Publish tab.
3. Turn on the Publish Agent switch.

You are done when the Share tab shows the Agent Share Link.

Customize Public Agents

Click the Customize tab on the agent's Publish screen. These settings control how the public agent looks and works:

• Mode: Pick Chat Only or Chat & Template.
• Copy Knowledge: Decide if you want to allow others to copy agent knowledge.
• Hide Branding: Remove "Powered by Taskade" from the footer.
• Theme: Select light, dark, or automatic theme.
• Background: Select or upload a custom background.

Share a Public Agent Link

Copy the agent link or the website code, and share it anywhere:

1. To share a direct link, click the Share tab and copy the Agent Share Link.
2. To add the agent to a web page, click the Embed tab and copy the Add to your website code.

Add a Chat Widget

Use Add a chat widget to put an AI agent launcher on your site. Visitors click it to chat with your agent at any time.

1. Open the agent's Publish screen (see the first section).
2. Click the Embed tab.
3. Scroll to Add a chat widget and pick a style.
4. Copy the widget code.

5. Paste the widget code before the closing </body> tag of your web page.

Set the Page Title & Description

Give your public agent a clear link preview so it reads well in search results and when someone shares the URL. Two fields do the work: Page title and Short description.

1. Open the agent's Publish screen (see the first section).
2. On the Share tab, scroll to Link preview.
3. Type a Page title. It appears as the clickable headline in search results. Keep it under 100 characters, for example "AI Support Agent for Taskade Users".
4. Type a Short description. Give a short summary of what your agent does, for example "This AI-powered assistant helps Taskade users find answers."

Automate Public Chats

You can automate public agent chats with a dedicated trigger:

1. Go to the Automations tab in your workspace or folder.
2. Click ➕ Add automation. Start from scratch or generate one with Taskade AI.
3. Click ➕ Add Trigger and choose the Agent Public Chat Ended trigger.
4. In the right sidebar, choose the agent that you want to monitor.
5. Add the actions that run after each chat.

The trigger needs Chat Timeout turned on in the agent's Customize tab.

Note: When the public chat ends, the trigger will activate your automation and pass the conversation history to the next step in your workflow. Visit Agent Public Chat Ended to learn more about the trigger.

Review Public Agent Inbox

When somebody interacts with the public agent, the conversations will be aggregated in the Visitor Inbox on the agent's Messages tab:

1. Open your agent from the Agents tab.
2. Click the Messages tab.
3. Click Visitor Inbox in the left sidebar to see threaded conversations.

The Visitor Inbox tab in the agent's Messages sidebar sits beside My Chats: every public thread, newest first, with its source, an unread dot, and a ··· menu for Rename / Export / Delete:

┌────────────────────────────────────────────────────────────┐
│  Agents  ›  Support Bot  ›  Message                        │
├────────────────────────────────────────────────────────────┤
│  Messages                                        [ + ]     │
│   My Chats    [ Visitor Inbox ]                            │
├────────────────────────────────────────────────────────────┤
│  ● Refund request #4821          Public link   2m    ···   │
│  ● Can it read my PDF?           Embed         18m   ···   │
│  ○ Pricing for 20 seats         Public link   1h    ···    │
│  ○ New Chat                      Public link   3h    ···   │
│                                                            │
│        ···  ›  Rename   Export   Delete                    │
└────────────────────────────────────────────────────────────┘

Export Public Chats

You can export, archive, and reuse public conversations with your agents. Chat export is available on Pro and above.

1. Click the three dots ··· next to a conversation thread.
2. Click Export.

3. Copy the conversation to the clipboard, or download it as a Markdown file.

Use Cases

Not sure where to start? Here are a few use cases you can explore.

Related guides

• Publish Agents Publicly: Public URL slug, theme + suggested prompts, and knowledge-source scoping
• Embed AI Agents as Website Widgets: Drop a chat launcher onto any site
• Branded Agent Domain Links: Use ask.your-brand.com for the public agent URL
• Custom AI Agents: Build the agent before you make it public
• Tools for AI Agents: Equip agents with the built-in tools