A customer-facing support knowledge base for SaaS, ecommerce, and consumer apps with an AI search agent that answers from published articles only, plus ticket-driven gap detection in Taskade.
What's Included
- Article Library: List view of help articles with category, owner, last-reviewed date, and view count
- Article Editor: Structured headings, code blocks, screenshots, and embedded video
- AI Search Agent: Custom agent answers questions using only published KB content — every reply cites the source article
- Ticket-Driven Gaps: When the support team marks a ticket "no KB article," the gap goes to a writer's queue
- Staleness Checker: Articles past 90 days auto-flag for owner review
- Public Help Center: Genesis-published help center with search and category navigation
Why This Template Wins
- No hallucination: The agent answers strictly from published content. If the KB doesn't cover a question, the agent says so and offers a contact link
- Tickets feed coverage: Every "this isn't in the KB" ticket becomes an article candidate — the gap closes itself over weeks
- Public help center embeddable: Drop the Genesis-published help center into your product, marketing site, or in-app
How to Use
- Clone this template into your Taskade workspace
- Import existing articles from your current help center
- Connect your support tool to feed gaps
- Train the AI Search Agent on the published library
- Set up automation triggers for review reminders and gap assignments
FAQ
How does the agent stay grounded in only the KB?
The agent only retrieves from your published article collection. Answers cite source articles; if no article matches, the agent says so instead of guessing.
Can it migrate from Zendesk Guide or Intercom Articles?
Yes. Bidirectional sync supports common help-center exports — we ship a starter import pattern.
What plan supports a public help center?
Pro ($16/mo annual) handles a published help center. Business ($40/mo) adds advanced analytics and audit logs.
CTA
Try this template free in Taskade. For agent setup, see /learn/agents/custom-agents. To generate a custom version, try the AI Knowledge Management Generator. Browse support apps in the Community Gallery.