What Can You Do With This Automation?
Stand up an always-on support teammate that reads, reasons, and acts inside your workspace instead of just routing tickets:
24/7 Answers: Resolve common how-to and account questions instantly from your own help docs and knowledge base.
Auto-Resolution: Close simple, repetitive tickets end to end so your team only touches what truly needs a human.
Context-Rich Escalation: Hand off complex cases with a full summary, conversation history, and suggested next step.
Workspace Memory: Remember past interactions and customer details so every reply feels informed, not robotic.
Use Cases For Customer Support AI Agent
Deflect Tier-1 support volume by answering FAQs from your docs before a human ever sees the ticket.
Triage incoming emails and chats by urgency, sentiment, and topic, then route to the right person.
Draft on-brand replies for agents to approve in one click during peak hours.
Auto-update a support project board with status, owner, and resolution notes for every conversation.
How To Use This Automation
Go to the "Automations" tab in your workspace.
Click ➕Add automation ➡ choose a template or start from scratch.
Click "➕Add Trigger" and define the conditions.
Click "➕Add Action" and define the conditions.
Enable the toggle in the top-right corner to activate the automation.