An IT runbook library for incident response, change management, and operational procedures with AI search optimized for fast retrieval during outages in Taskade.
What's Included
- Runbook Library: List view by service, severity, and procedure type
- Service Catalog: Mind Map of services, dependencies, and on-call owners
- AI Runbook Agent: Custom agent surfaces the right runbook based on incident description
- Incident-Driven Updates: Post-incident, the agent suggests runbook updates from the resolution
- Change-Management Templates: Structured change-request templates with approval flow
- PagerDuty & Slack Sync: Bidirectional sync — page from the runbook, log resolutions back
Why This Template Wins
- Runbook in 5 seconds during outage: Engineers paste the alert; agent returns the right runbook instantly
- Post-incident learning automatic: When an incident reveals a runbook gap, the agent drafts the update
- On-call handoffs reliable: Service catalog shows owners; new on-call gets context fast
How to Use
- Clone this template into your Taskade workspace
- Customize service catalog, on-call rotations, and runbook categories
- Connect PagerDuty, Slack, and monitoring tools
- Train the AI Runbook Agent on past incidents and runbooks
- Set up automation triggers for paging and post-incident updates
FAQ
Does it integrate with PagerDuty or Opsgenie?
Yes. Bidirectional sync — alerts surface runbook links; resolutions update the runbook history.
Can the agent suggest runbook improvements?
Yes. After an incident, the agent compares the resolution to the runbook and proposes updates.
What plan supports a 30-person ops team?
Pro ($10/mo annual) handles 30 engineers. Business ($25/mo) adds audit logs and SLA reporting.
CTA
Try this template free in Taskade. For PagerDuty setup, see /learn/automation/automations-execution. Pair with IT SOP Templates. Browse IT apps in the Community Gallery.