A public-sector help desk for city, county, and state agencies handling citizen requests for permits, public services, complaints, and general inquiries in Taskade.
What's Included
- Multi-Department Queue: Board view with lanes for Permits, Services, Complaints, and Information
- Case Database: Table view with citizen, address, case type, and status
- AI Triage Agent: Custom agent routes by department, surfaces records-request and FOIA flags
- Public-Records Workflow: Automation tracks records requests against statutory deadlines
- Citizen-Facing Portal: Genesis-published app for public submissions
- Audit Log: Every action recorded for transparency and accountability
Why This Template Wins
- Statutory-deadline tracking automatic: Records-request clocks tick on the dashboard — never miss a public-records deadline again
- Citizen portal embeddable on government website: Submit a request without leaving the city's website
- Audit-ready by default: Public-sector accountability built in — every action logged with timestamp and user
How to Use
- Clone this template into your Taskade workspace
- Customize departments, case types, and statutory deadlines
- Connect your records system and email
- Train the AI Triage Agent on past cases and policy docs
- Set up automation triggers for deadline alerts and CSAT follow-ups
FAQ
Does it support multi-language citizen requests?
Yes. The agent supports replies in multiple languages — citizens can submit in Spanish, get replies in Spanish.
Can it integrate with legacy government records systems?
Yes. Most legacy systems support webhook or email integration; we ship a starter pattern in the template.
What plan supports a small-city government?
Pro ($10/mo annual) handles a small city. Business ($25/mo) is recommended for compliance audit retention. Enterprise ($250/mo) adds custom security.
CTA
Try this template free in Taskade. For portal embed, see /learn/genesis/faq. Pair with SOP Templates. Browse government apps in the Community Gallery.