An internal IT help desk for IT teams handling hardware requests, software installs, access provisioning, and incident response in Taskade.
What's Included
- Ticket Queue: Board view with severity columns — P0 Outage, P1 High, P2 Standard, P3 Low
- Asset Database: Table view with employee, device, software, and access entitlements
- AI Triage Agent: Custom agent classifies severity, routes to on-call, and drafts the first reply
- Incident Runbook: Linked runbook articles for common outages — agent surfaces the right one per ticket
- SLA Dashboard: First-response and resolution times by severity and team
- Slack & Email Sync: Bidirectional sync keeps requesters updated on whichever channel they used
Why This Template Wins
- Severity assigned in seconds: The agent reads the message, infers severity from keywords and asset criticality, and routes — even at 2 a.m.
- Runbook on the ticket: No more scrambling for the wiki link; the agent attaches the right runbook to every classified incident
- Audit-ready SLA reporting: Filter by severity and team, export for the next exec review or compliance audit
How to Use
- Clone this template into your Taskade workspace
- Customize severity thresholds, on-call rotations, and SLA targets
- Connect Slack, email, and your asset registry
- Train the AI Triage Agent on past incidents and your runbooks
- Set up automation triggers for paging, escalations, and post-incident reviews
FAQ
Can this manage on-call rotation handoffs?
Yes. Connect your on-call schedule and the agent routes by who's on duty — handoffs at shift change happen automatically.
Does the agent know which assets are critical?
Yes. Tag assets with criticality in the database and the agent uses that to set severity — a CEO laptop outage is P1 even if the message is calm.
What plan supports an enterprise IT team?
Business ($40/mo) is recommended for SLA reporting and audit logs. Enterprise ($400/mo) adds dedicated support and custom retention policies.
CTA
Try this template free in Taskade. For Slack and asset setup, see /learn/automation/automations-execution. To generate a custom version, try the AI IT Generator. Browse IT apps in the Community Gallery.