For a clinic owner, a tradesperson, or anyone running a small service business, customer messages arrive faster than one person can read them. This support ticket auto-triage tool reads every new ticket the moment it lands, decides how urgent it is, and assigns it to the right team member before you even open your inbox. You get to the work that matters instead of sorting a backlog. Build it in minutes with Taskade Genesis.
What's Included
- Ticket Inbox: A single board where every email, form, and chat request becomes a tracked card with status, priority, and owner.
- AI Agent: Reads each ticket and answers "which of these needs a human right now?" and "who should handle this?" — then tags and assigns it for you. See custom AI agents.
- Automation: New ticket arrives, the automation runs the triage, sets the priority, assigns an owner, and notifies them — no manual sorting.
- Connected Projects: Tickets link back to the customer record, so the full history travels with each request.
- Priority Views: Switch between project views to see your queue by urgency, by owner, or by stage.
How To Use
- Clone this tool into your Taskade workspace.
- Connect your support inbox or form so new requests flow in as tickets.
- Set the triage rules your AI agent follows — urgency words, customer tiers, request types.
- Pick who each category gets assigned to using permissions.
- Turn it on and start every day with a sorted, assigned queue instead of a pile.
Browse more ready-to-run setups in the Community Gallery.