A hotel and hospitality help desk for guest services, housekeeping, F&B, and engineering teams handling guest requests across an entire stay in Taskade.
What's Included
- Guest Request Queue: Board view with department lanes — Housekeeping, Engineering, F&B, Concierge
- Guest Database: Table view with guest, room, stay dates, loyalty tier, and request history
- AI Triage Agent: Custom agent classifies requests, infers urgency, and routes to the right department
- VIP & Loyalty Surfacing: Top-tier guests' requests bumped to priority lane automatically
- In-Stay Timeline: Calendar view of every guest interaction across the stay
- PMS Sync: Bidirectional sync with property-management systems via webhook
Why This Template Wins
- VIP guests never wait: Loyalty-tier-aware routing puts top guests at the top of the queue without manual flagging
- Cross-department visibility: Housekeeping sees engineering's open work in the same room — fewer overlapping disruptions
- Stay-level memory: The agent remembers Tuesday's late-night room request when handling Friday's checkout — the experience feels personal
How to Use
- Clone this template into your Taskade workspace
- Customize departments, urgency rules, and loyalty tiers
- Connect your PMS and messaging tools
- Train the AI Triage Agent on past requests and brand voice
- Set up automation triggers for VIP alerts and SLA tracking
FAQ
Does it integrate with Opera and other PMS systems?
Yes. Most PMS platforms support webhook integration for guest data; we ship a starter pattern in the template's automation library.
Can guests message via WhatsApp or SMS?
Yes. Connect SMS or WhatsApp Business — the agent normalizes the channel and routes the request the same way.
What plan supports a multi-property group?
Business ($40/mo) is recommended for multi-property reporting. Enterprise ($400/mo) adds advanced security and SLA reporting.
CTA
Try this template free in Taskade. For PMS setup, see /learn/automation/automations-execution. Pair with Booking Templates. Browse hospitality apps in the Community Gallery.