Support conversations live in one place your client can always find. They sign in, open their ticket, read the whole history, and reply. Nobody hunts for the email chain where the important detail was buried, and nobody on your team answers a question that was already answered last Tuesday.
The Team Wiki Portal is a live Taskade Genesis app embedded on this page and the best available starting point. Try a real support flow, then choose "Use this app" to clone it in about ten seconds, add the threaded ticket view, and ground it in your own material.
The build gives you threaded support inside the portal. Each ticket carries a subject, the client, a priority, an owner, a status, and the full conversation. The client sees only their own tickets, opens any one to read the thread, and replies without leaving the portal. Your team works the same tickets from the internal queue with the account history beside them, so the person answering knows this is the third time this month rather than treating it as a first contact.
Account context is what makes the reply good. When the person answering can see that this client has raised the same issue twice this quarter, is mid-onboarding, and has an open deliverable in review, the response changes completely. It stops being a generic answer to a generic question and becomes a reply that acknowledges what is actually happening on the account. That context is right there because the ticket is tied to the account record rather than living in a separate inbox that knows nothing about your business.
Workspace DNA runs the desk. Memory holds every ticket, resolution, and the client history behind it. Intelligence, powered by 15+ frontier models from OpenAI, Anthropic, Google, and open-weight providers, drafts the reply from your documentation and past resolutions, matches your tone, and summarizes a long thread into three lines for whoever picks it up next. Execution routes the ticket, starts the response clock, and closes the loop.
The queue renders in every layout you need:
- Table view for the internal queue with priority, owner, status, and age
- Board view for dragging tickets through new, in progress, waiting, and resolved
- List view for the client's own ticket history
- Calendar view for response deadlines and scheduled follow-ups
- Plus Mind Map, Gantt, and Org Chart across the 7 project views
Automations run the desk while you work. Connect Taskade automations so a new ticket notifies the owner, an urgent one from a vip account escalates immediately, and a ticket waiting on the client for five days sends a reminder before it goes stale. Across 100+ bidirectional integrations, Gmail and web forms pull messages in, while Slack and email push notifications and replies out.
Keep your status vocabulary short and honest. New, in progress, waiting on client, and resolved will carry almost any support operation. Long status lists give the illusion of precision while making it harder for anyone, including your client, to tell whether a ticket is moving.
The AI agents in the app carry 34 built-in tools including persistent memory, web search, and file analysis. An agent answers the routine questions inside the portal at any hour and hands the genuinely new ones to a person, with the context already summarized.
Threading also changes how your team hands work over. A ticket picked up by a second person carries its whole history plus an agent-written summary, so nobody has to read forty messages to answer the forty-first. That matters most in the situations where support quality usually collapses: holidays, handovers, and the week someone leaves. The conversation belongs to the account rather than to an individual inbox, which is the structural difference between a support function and a set of personal email threads.
Clone the app, invite your support team, and the history is yours. Client sign-in is available on Business plans and up, $25/mo billed annually, and App Users is in beta.
Read Custom agents for grounding the reply agent, Automation actions for routing, or browse support builds in the Community Gallery. Start at Taskade Genesis. Pair this with Add a Client-Facing Knowledge Base to Your Portal and Run a Client Request Intake Form Inside the Portal.
Frequently Asked Questions
Is this better than email support?
For anything with history, yes. A thread the client can reopen months later, with the account context attached, beats a chain that lives in one person's inbox.
Can clients still email us?
Yes. Route inbound email into the same ticket queue so the client can use whichever channel they prefer while your team works one list.
Will the AI reply without us seeing it first?
That is your choice. Most teams start with drafts a person approves, then let the agent auto-answer a narrow set of routine questions once they trust it.
Does the agent know the client's account details?
Yes. Because the ticket is tied to the account, the agent answers with that client's records in context rather than giving a generic response.
How do we track response times?
Timestamp the ticket at creation and at first reply, then show the elapsed time in the Table view. An automation can flag anything past your target.
Can we set different priorities per client tier?
Yes. Read the account tag and set the starting priority from it, so a vip account escalates faster without anyone remembering to do it manually.
What happens to tickets when a client leaves?
They stay in your workspace as part of the account record. Disabling the client's seat ends their access, not your history.
What ticket statuses do I actually need?
Four is usually enough: new, in progress, waiting on client, and resolved. The waiting on client status is the important one, because it makes stalled tickets visible as a client action rather than a team failure.
