The first five minutes of an incident are usually spent working out whose incident it is. This automation spends them differently: a named owner, a dedicated channel, and the right runbook already open.
What's Included
- Alert intake: incoming alerts from your monitoring tools arrive through a webhook trigger.
- Runbook match: an AI agent matches the alert signature to your documented procedure and attaches it.
- On-call assignment: the rota decides the owner, and the automation escalates if nobody acknowledges inside your window.
- Timeline: every action posted to the incident record so the write-up is half-finished before the incident is.
- Follow-up tasks: remediation items captured as tasks at resolution instead of in someone's memory.
How To Use
- Clone the kit and connect Slack plus your alerting tool.
- Load your runbooks so the match has something to find.
- Set the on-call rota and the acknowledgement window.
- Choose the channel naming pattern.
- Start every incident already knowing who has it.
Read the Slack integration guide, or pair with the customer support automations for the customer-facing side.
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