Make sure every lead gets a fast first reply by putting a response clock on it. This automation starts a timer when a lead lands, and if the assigned rep does not respond within your service-level window, it escalates to a manager, so speed-to-lead stops being a hope and becomes a rule.
What's Included
- Response timer: start a countdown the moment a new lead is assigned.
- SLA escalation: alert a manager if the rep misses the response window.
- Breach log: record every miss so you can coach on response speed.
- Owner reminder: nudge the rep before the clock runs out.
How To Use
- Clone this automation and set your first-response time window.
- Connect your lead source so new leads fire the Triggers.
- Configure the reminder and escalation in the Actions step.
- Enable the toggle to start enforcing your response SLA.
Pair it with the Lead Capture and Follow-Up Tracker or browse more systems in the Community Gallery.