What does this automation do?
A submitted report is read by an agent and the flow splits: a real defect is filed on the board, a support question is answered instead.
What can you do with it?
- Let anyone report a bug without a Jira licence
- Keep support questions off the engineering board
- File the ones that are real with enough detail to reproduce
The Steps
This automation runs in 3 steps:
- When Form Submitted
- Then Taskade AI — Ask an agent ("Bug Triage")
- Then Branch — Reproducible defect: Create Issue, Add Task · Support question: Send an email, Add Task
What makes this different from a Zapier-style flow?
The "Bug Triage" step is not a one-off model call. It is a Taskade AI agent that knows your components, known issues and what a good report needs, remembers which reports turned out to be duplicates or user error, so every run builds on the last one instead of starting from an empty prompt.
A stateless "ask the model" step forgets everything the moment it returns. An agent keeps its knowledge and its memory between runs, carries its own tools, and can be handed work by other automations.
Who is this automation for?
Built for teams taking bug reports from people without Jira access. A submitted report is read by an agent and the flow splits: a real defect is filed on the board, a support question is answered instead.
How do you set it up?
- Open the "Automations" tab in your workspace.
- Click ➕ Add automation, then start from scratch.
- Add the "Form Submitted" trigger.
- Add the action "Ask an agent" from Taskade AI. Point it at an agent called "Bug Triage".
- Add a Branch step: Branch — Reproducible defect: Create Issue, Add Task · Support question: Send an email, Add Task.
- Enable the toggle in the top-right corner to activate the automation.
Prefer to describe it instead? Click Build this flow with AI above and Taskade wires the trigger, the steps, and the agent for you.