What Can You Do With This Automation?
Review Request Automation turns satisfied buyers into social proof:
Perfect timing: Request a review a few days after delivery, not before.
Smart routing: Send happy customers to public reviews, route issues to support first.
Incentive control: Offer a loyalty perk for verified reviews.
Follow-up: Send one gentle reminder, then stop.
Use Cases For Review Request Automation
Grow product reviews and store ratings on autopilot.
Catch unhappy customers before they post publicly.
Collect testimonials and user photos for marketing.
Tie review milestones to a loyalty program.
How To Use This Automation
Go to the "Automations" tab in your workspace.
Click ➕Add automation ➡ choose a template or start from scratch.
Click "➕Add Trigger" for a delivered order.
Click "➕Add Action" to request and route the review.
Enable the toggle in the top-right corner to activate the automation.