What Can You Do With This Automation?
Order Status Updates keep customers in the loop without manual replies:
Confirmation on purchase: Send a branded receipt the moment an order is placed.
Shipping notifications: Push tracking details when the label is created.
Delivery confirmation: Close the loop with a delivered message and next-step CTA.
Exception alerts: Flag delays or failed deliveries to your team.
Use Cases For Order Status Updates
Reduce "where is my order" support tickets.
Trigger a review request after delivery.
Notify the buyer of backorders before they ask.
Sync status across email, SMS, and your store account page.
How To Use This Automation
Go to the "Automations" tab in your workspace.
Click ➕Add automation ➡ choose a template or start from scratch.
Click "➕Add Trigger" for an order status change.
Click "➕Add Action" to notify the customer.
Enable the toggle in the top-right corner to activate the automation.