For a plant manager, a property manager, or any operator whose customers expect fast answers, the worst outcome is an urgent issue sitting unread until morning. This on-call ticket routing tool uses AI agents to spot urgent tickets and send them straight to whoever is on call right now — nights, weekends, holidays. Your customers get a response, and your team gets a clear handoff. Build it with Taskade Genesis.
What's Included
- On-Call Schedule: A simple roster that tracks who covers which hours, so the tool always knows where to send urgent work.
- AI Agent: Scans each incoming ticket and answers "is this urgent enough to wake someone?" and "who is on call right now?" — then routes it. See custom AI agents.
- Automation: An urgent ticket arrives, the automation matches it to the active on-call person and pings them instantly.
- Connected Projects: Each routed ticket stays linked to the customer and the team member who owns it, so follow-up is never lost.
How To Use
- Clone this tool into your Taskade workspace.
- Add your team and their on-call hours to the schedule.
- Tell the AI agent which signals mean "urgent" for your business.
- Connect your support channel so new tickets trigger the automation.
- Turn it on and stop worrying about overnight issues going unanswered.
Find more support setups in the Community Gallery.