Public AI Agents

Definition: Public AI Agents are customer-facing AI assistants that can be embedded on any website, shared via links, or integrated directly into Genesis apps. They extend your AI capabilities to customers, prospects, and the public.

What Makes Agents Public?

Private Agents: Only accessible to workspace members, internal team use only, full access to workspace data

Public Agents: Accessible to anyone with the link, customer and prospect facing, controlled access to knowledge

Deployment Options

Website Embedding: Add chat widget to any website, customize appearance to match brand, configure trigger conditions, track engagement metrics

Direct Links: Share unique agent URLs, include in emails and marketing, QR codes for offline-to-online, social media integration

Genesis App Integration: Embed agents directly in apps, contextual assistance within apps, seamless user experience, data flows both directions

Use Cases

Customer Support: 24/7 first-line support, FAQ handling, ticket creation, issue triage

Sales Assistance: Product information, pricing questions, demo scheduling, lead qualification

Onboarding: Welcome new users, guide through setup, answer common questions, collect feedback

Related Wiki Pages: Agent Inbox, Genesis Apps, Agent Knowledge