Definition: Agent Inbox is the centralized hub for managing all conversations with your public AI agents. It connects customer chats directly to your Genesis apps, creating a unified view of all AI-powered customer interactions.
What is Agent Inbox?
Agent Inbox collects all conversations from your public AI agents into one manageable interface. Whether customers interact through your Genesis apps, embedded chat widgets, or shared agent links, all conversations flow into Agent Inbox.
Key Features:
- Unified conversation view across all channels
- Full chat history with context
- Direct connection to Genesis apps
- Team collaboration on conversations
- Escalation to human agents when needed
How It Works
Customer Initiates Chat:
- Customer finds your public agent (via app, embed, or link)
- Conversation begins with AI agent
- Chat appears in Agent Inbox
- AI handles routine queries
- Complex issues can be escalated
Team Manages Inbox:
- View all active conversations
- See AI agent responses
- Jump in when needed
- Add context and notes
- Track resolution status
Taskade Genesis App Integration
Agent Inbox is fully connected to Taskade Genesis apps:
Contextual Awareness: Agent knows which app the customer is using, access to customer's interaction history, understanding of app-specific features
Data Flow: Customer data flows into projects, conversations inform agent knowledge, insights improve app functionality
Best Practices
Set Clear Boundaries: Define what your agent can and cannot handle
Monitor Regularly: Review conversations to improve agent training
Enable Seamless Handoff: Make human takeover smooth for customers
Learn from Patterns: Use conversation data to improve your apps
Related Wiki Pages: Public AI Agents, Taskade Genesis, Automation