A customer feedback form for SaaS, support, and product teams capturing NPS, CSAT, and qualitative feedback at scale. Submissions feed an AI agent that clusters themes across responses and triggers alerts when scores slip in Taskade.
What's Included
- Multi-Section Form: NPS (0-10), CSAT (1-5), open-text "what could we improve," contact (optional), and product/feature scope
- Submission Database: Every response stored with timestamp, customer ID, and product version on a Table view
- Theme Clustering Agent: AI agent reads incoming feedback weekly and clusters into 5-8 emerging themes across the cohort
- Score-Drop Automation: When average NPS drops by 2+ points week-over-week, an automation pages the on-call PM in Slack with the worst-rated submissions
- Trend Dashboard: Per-week and per-cohort NPS/CSAT trends visible to the entire product team
Why This Template Wins
- Themes surface in days, not quarters: Most feedback ends up in a Google Sheet that nobody reads. The Theme Clustering Agent groups responses every week so PMs see "checkout flow" hit theme #1 before the quarterly review
- On-call gets paged when it matters: Score-drop automation fires when feedback signal is real — not on a single bad rating, but on cohort-level slippage. PMs treat the alert as a real incident
- Workspace DNA in action: Every form response (Memory) feeds the agent (Intelligence) which triggers Slack alerts (Execution), and engineers' fixes write back to the workspace as resolved themes (Memory). The loop runs continuously
How to Use
- Clone this template into your Taskade workspace
- Customize NPS/CSAT scales and open-text questions for your product
- Embed the form in your in-app feedback widget or post-purchase email
- Train the Theme Clustering Agent on your product taxonomy and past feedback themes
- Set up automation triggers for score-drop alerts and weekly trend digests
FAQ
Can the form embed in our existing app?
Yes. The form publishes as an embeddable widget — drop a single iframe or script tag into your app, help center, or post-purchase email. Submissions populate the workspace directly.
Does the Theme Clustering Agent handle non-English feedback?
Yes. The agent runs on 15+ frontier models from OpenAI, Anthropic, Google, and open-weight providers, with strong multilingual support. It clusters feedback in 50+ languages and translates summaries into your team's working language.
What plan supports unlimited form submissions?
Pro ($16/mo annual) supports unlimited submissions. Business ($40/mo) adds advanced trend analytics across cohorts and longer retention — recommended for product teams shipping weekly.
CTA
Try this template free in Taskade. For agent training, see /learn/agents/custom-agents. To generate a custom feedback form from a prompt, try the AI Form Generator. Browse more feedback apps in the Community Gallery.