A customer-facing bug tracker for SaaS and product teams letting customers report issues directly, see status updates, and know when fixes ship. Publish on your own domain with a branded portal in Taskade.
What's Included
- Branded Public Portal: Customer-facing intake form on your own domain with single sign-on for paying customers
- Auto-Acknowledgment Agent: AI agent reads bug reports, classifies urgency, and sends a customer-friendly acknowledgment in seconds
- Public Status Page: Calendar view of recent fixes with customer-friendly descriptions
- Customer Update Throughout Lifecycle: When the bug moves to "In Progress," "In Review," or "Fixed," the customer gets a status email
- Status Page Sync: Major outages and significant fixes auto-post to your public status page
Why This Template Wins
- Customers stop emailing support: Customers report bugs in a structured form instead of free-form support tickets — your team gets actionable data and customers get a ticket they can track
- Acknowledgment in 30 seconds, not 4 hours: The Auto-Acknowledgment Agent responds immediately with "we got your report, classified as [severity], and we'll update you within [SLA]" — customer trust shoots up
- Status visibility without a separate tool: The customer sees real-time status without needing a Statuspage subscription — your bug tracker IS the status page
How to Use
- Clone this template into your Taskade workspace
- Configure your custom domain for the public portal
- Train the Auto-Acknowledgment Agent on your support voice and SLA tiers
- Customize the public status page templates for major-outage, in-progress, and fixed states
- Set up automation triggers for customer status emails and status page posts
FAQ
Can customers see only their own bug reports?
Yes, once you set it up. Sign-in confirms who each customer is. Match each submission to the customer's login so they see their own reports plus the public-facing major issues, then test the view with a second account.
Does this replace Statuspage or BetterUptime?
For most teams, yes. The bug tracker handles incident communication, customer-facing status, and historical incident archive — Statuspage's core features. Larger orgs with deep Statuspage integrations may keep both. Smaller teams save the subscription.
What plan unlocks branded portals and SSO?
Custom domains are on Pro ($10/mo) and above, and SSO is on Business ($25/mo) and above. Pro supports public portal sharing on up to 10 custom domains. Enterprise adds dedicated support and audit log retention sufficient for compliance audits.
CTA
Try this template free in Taskade. For custom domain setup, see /learn/genesis/faq. To generate a custom customer-facing tracker, try the AI Bug Tracker Generator. Browse customer-facing apps in the Community Gallery.