A customer-facing bug tracker for SaaS and product teams letting customers report issues directly, see status updates, and know when fixes ship. Publish on your own domain with a branded portal in Taskade.
What's Included
- Branded Public Portal: Customer-facing intake form on your own domain with single sign-on for paying customers
- Auto-Acknowledgment Agent: AI agent reads bug reports, classifies urgency, and sends a customer-friendly acknowledgment in seconds
- Public Status Page: Calendar view of recent fixes with customer-friendly descriptions
- Customer Update Throughout Lifecycle: When the bug moves to "In Progress," "In Review," or "Fixed," the customer gets a status email
- Status Page Sync: Major outages and significant fixes auto-post to your public status page
Why This Template Wins
- Customers stop emailing support: Customers report bugs in a structured form instead of free-form support tickets — your team gets actionable data and customers get a ticket they can track
- Acknowledgment in 30 seconds, not 4 hours: The Auto-Acknowledgment Agent responds immediately with "we got your report, classified as [severity], and we'll update you within [SLA]" — customer trust shoots up
- Status visibility without a separate tool: The customer sees real-time status without needing a Statuspage subscription — your bug tracker IS the status page
How to Use
- Clone this template into your Taskade workspace
- Configure your custom domain for the public portal
- Train the Auto-Acknowledgment Agent on your support voice and SLA tiers
- Customize the public status page templates for major-outage, in-progress, and fixed states
- Set up automation triggers for customer status emails and status page posts
FAQ
Can customers see only their own bug reports?
Yes. With single sign-on, customers see only their own submissions plus public-facing major issues. Use 7-tier role-based permissions to scope visibility precisely.
Does this replace Statuspage or BetterUptime?
For most teams, yes. The bug tracker handles incident communication, customer-facing status, and historical incident archive — Statuspage's core features. Larger orgs with deep Statuspage integrations may keep both. Smaller teams save the subscription.
What plan unlocks branded portals and SSO?
Custom domains and SSO are on Business ($40/mo) and above. Pro ($16/mo) supports public portal sharing on Taskade-branded URLs. Enterprise adds dedicated support and audit log retention sufficient for compliance audits.
CTA
Try this template free in Taskade. For custom domain setup, see /learn/genesis/genesis-faq. To generate a custom customer-facing tracker, try the AI Bug Tracker Generator. Browse customer-facing apps in the Community Gallery.