For a small business owner who runs support out of a shared inbox, this customer support ticket CRM turns scattered emails and messages into one clean queue. Every inquiry becomes a tracked ticket linked to the customer it came from, so you always know who asked what and whether it has been answered. Built with Taskade Genesis, it gives a clinic, a service shop, or a software team a real help desk without buying one.
What's Included
- Ticket Queue: Every inquiry lands as a card you can sort by status — new, in progress, waiting, resolved.
- Connected Projects: Tickets link back to a customer record, so a person's full history sits next to their open issues.
- Priority and Owner Fields: Tag urgency and assign the right teammate so nothing sits unowned.
- AI Agent: Ask "which tickets are still open past 48 hours?" or "what is this customer waiting on?" and get a straight answer.
- Automation: New inquiries become tickets, owners get notified, and stale tickets resurface — all without you watching the inbox.
How To Use
- Clone this app into your Taskade workspace.
- Add your team and set who owns each ticket with role permissions.
- Set up a trigger so new messages open a ticket automatically.
- Switch between Board and Table with project views to see your queue the way you think.
- Close the loop faster and watch your response time drop while customers feel heard.
Browse more support builds in the Community Gallery or set up an AI agent to triage tickets for you.