What Can You Do With This Automation?
Capture support requests from a dedicated Slack channel into a ticketing workspace
AI-classify each request by category, urgency, and product area
Auto-assign to the correct support agent or team based on classification
Notify the requester in Slack when their ticket is assigned and resolved
Escalate unresolved tickets to a manager channel after SLA threshold
Automation Flow
Trigger: New Message in #support Slack Channel
Actions:
- AI-classify the request by topic and urgency
- Create a ticket in the Taskade support queue with full message context
- Assign to the appropriate team member
- Reply in Slack thread confirming ticket creation and owner
- Monitor SLA timer and escalate if unresolved
How To Use This Automation
Go to the "Automations" tab in your workspace.
Click ➕Add automation ➡ choose this template
Connect your Slack workspace and select the support channel
Configure assignment rules and SLA thresholds
Enable the toggle to activate