What does this automation do?
A customer email is assessed by an agent, filed as an issue, and after a wait the flow checks whether anyone picked it up and emails if nobody did.
What can you do with it?
- Escalate with the customer’s words attached, not a summary of a summary
- Wait a real number of days before chasing, without a reminder in your head
- Notice the escalation that was filed and then ignored
The Steps
This automation runs in 7 steps:
- When Gmail — New Email
- Then Taskade AI — Ask Agent ("Support Triage")
- Then Jira — Create Issue
- Then Delay — wait 2 days for the issue to be picked up
- Then Jira — Get Issue
- Then Filter — continue only when the issue is still unassigned and untouched
- Then Taskade — Send Email
What makes this different from a Zapier-style flow?
The "Support Triage" step is not a one-off model call. It is a Taskade AI agent that knows your severity levels, contract terms and which team owns what, remembers the escalations it raised before and how they resolved, so every run builds on the last one instead of starting from an empty prompt.
A stateless "ask the model" step forgets everything the moment it returns. An agent keeps its knowledge and its memory between runs, carries its own tools, and can be handed work by other automations.
Who is this automation for?
Built for support teams handing customer problems to engineering. A customer email is assessed by an agent, filed as an issue, and after a wait the flow checks whether anyone picked it up and emails if nobody did.
How do you set it up?
- Open the "Automations" tab in your workspace.
- Click ➕ Add automation, then start from scratch.
- Add the trigger "New Email" from Gmail.
- Add the action "Ask Agent" from Taskade AI. Point it at an agent called "Support Triage".
- Add the action "Create Issue" from Jira.
- Add a Delay step: Delay — wait 2 days for the issue to be picked up.
- Add the action "Get Issue" from Jira.
- Add a Filter step: Filter — continue only when the issue is still unassigned and untouched.
- Add the action "Send Email" from Taskade.
- Enable the toggle in the top-right corner to activate the automation.
Prefer to describe it instead? Click Build this flow with AI above and Taskade wires the trigger, the steps, and the agent for you.