This board helps IT teams turn a flood of help requests into an orderly queue, moving each ticket through lanes from New to Resolved so users get answers faster. An AI agent reads each request, categorizes it, and routes it to the right technician.
What's Included
- Ticket columns: New, Triaged, In Progress, Waiting on User, and Resolved for full queue visibility.
- AI routing agent: Classifies requests by type and urgency, then assigns the best-matched technician.
- Priority swimlanes: Outage, high, and routine rows so critical issues jump the line.
- SLA automation: Cards nearing their deadline DM the owner and post an alert to Slack.
How To Use
- Clone the board and connect your ticket intake form.
- Let the AI agent categorize and route each new request.
- Drag cards across lanes as technicians work them.
- Resolved tickets auto-notify the requester and close out.
Automate intake and alerts with Taskade automations, or spin up a full support desk with AI agents.
