Industry benchmark: 4-8% of subscription churn is involuntary — failed payments where the customer would have stayed. This automation recovers 20-40% of that with smart retry timing + personalized outreach + a customer-facing update portal.
What's Included
- Smart Retry Schedule: Retries at 1d / 3d / 7d / 14d with optimal-time prediction
- Personalized Email: Subject + body adapt to plan + customer history
- SMS Fallback: Day 7 if email isn't opened
- Customer Update Portal: Self-serve card-update page with one-tap (no login)
- CSM Hand-Off: Day 14, escalate to a CSM with all context
How To Use
- Clone this app
- Connect Stripe + SendGrid / Twilio via integrations
- The dunning sequence runs on every failed charge automatically