Quick answer
Benchmark: 4-8% of subscription churn is involuntary, from failed payments where the customer would have stayed. Automation retries at 1, 3, 7, and 14 days, sends personalized email and SMS, offers a self-serve card-update portal, and escalates to a CSM on day 14. Stripe Billing handles native retries; Taskade adds timed outreach and team hand-offs.
What's Included
- Smart Retry Schedule: Retries at 1d / 3d / 7d / 14d with optimal-time prediction
- Personalized Email: Subject + body adapt to plan + customer history
- SMS Fallback: Day 7 if email isn't opened
- Customer Update Portal: Self-serve card-update page with one-tap (no login)
- CSM Hand-Off: Day 14, escalate to a CSM with all context
Run dunning in Stripe
Step 1: Enable revenue recovery in Stripe Billing
Open Billing, then Revenue recovery, and turn on smart retries and customer emails per Stripe revenue recovery.
Step 2: Link the customer portal for card updates
Configure the hosted billing portal so failed payers can update their payment method without support.
Step 3: Set the retry window before cancellation
Choose how long Stripe keeps retrying before the subscription cancels. Native dunning does not send SMS or create CSM tasks.
Run dunning in Taskade
Step 1: Clone this app into your workspace
Click Use this app to clone the template, then open Automations to review the retry and reminder chain.
Step 2: Connect Stripe, SendGrid, and Twilio
Wire Stripe for failed charges and connect email plus SMS through integrations so day-7 SMS can fire when email is not opened.
Step 3: Enable the flow and confirm the first failed charge
Run a test failure, verify the email, SMS, and day-14 CSM hand-off, then enable the automation. Browse live examples in the Community Gallery or build a custom flow.
How do I set up Stripe dunning for failed subscription charges?
Turn on Stripe revenue recovery for native retries, then clone this Taskade app so each failed charge triggers timed email, SMS fallback, a card-update portal link, and a CSM escalation with full context.
Can Stripe dunning recover payments without manual follow-up?
Stripe retries cards and can email payers through Billing settings. This template adds personalized sequences, SMS when email is ignored, and a CSM task on day 14. See Stripe automations and automations execution.