Most subscription churn is preventable if you catch the signal early. This automation watches Stripe events for the patterns that precede cancellation — failed charge, downgrade, cancel-then-rejoin — and fires a save-the-customer workflow before the customer is gone.
What's Included
- Signal Library: Failed charge / downgrade / cancellation / refund request / 30-day inactivity
- Severity Scoring: Surface signals weighted by churn likelihood + LTV at risk
- Save Workflow: Auto-creates a save task assigned to the right CSM with prompt-drafted talking points
- Win-Back Sequence: For canceled customers, time-delayed re-engagement emails with offers
- Cohort Health View: Tracks weekly churn rate by plan, by cohort, by acquisition channel
How To Use
- Clone this app
- Connect Stripe via webhook
- Define your CSM team + assignment rules in Memory
- Save workflows start firing on the first churn signal