This automation helps support and success teams act on customer feedback fast by sorting Slack messages by topic and urgency, then routing each one to the right team.
What's Included
- AI classification: Feedback is tagged by topic, sentiment, and urgency.
- Smart routing: Each item goes to support, product, or success automatically.
- Priority flags: Urgent or at-risk accounts are surfaced at the top.
- One record: Every piece of feedback is logged in a shared Taskade project.
How To Use
- Connect Slack to Taskade.
- Choose the channels where customer feedback lands.
- Set routing rules for each topic and urgency level.
- Activate it so feedback reaches the right owner quickly.
Coordinate the response with multi-agent teams from /agents or explore more flows on slack automations.