What does this automation do?
An agent reads each new email and the flow takes one of two paths: urgent mail is answered and escalated, everything else is filed and queued.
What can you do with it?
- Answer the urgent message in minutes instead of at end of day
- Stop routine mail generating an escalation nobody needed
- Keep both paths in one automation instead of two rules that drift
The Steps
This automation runs in 3 steps:
- When Microsoft Outlook — New Email
- Then Taskade AI — Ask an agent ("Mail Router")
- Then Branch — Urgent: Reply to Email, Send an email · Everything else: Move Email to Folder, Add Task
What makes this different from a Zapier-style flow?
The "Mail Router" step is not a one-off model call. It is a Taskade AI agent that knows which accounts are under contract and what counts as urgent, remembers how earlier messages from the same thread were routed, so every run builds on the last one instead of starting from an empty prompt.
A stateless "ask the model" step forgets everything the moment it returns. An agent keeps its knowledge and its memory between runs, carries its own tools, and can be handed work by other automations.
Who is this automation for?
Built for teams whose inbox mixes emergencies with routine requests. An agent reads each new email and the flow takes one of two paths: urgent mail is answered and escalated, everything else is filed and queued.
How do you set it up?
- Open the "Automations" tab in your workspace.
- Click ➕ Add automation, then start from scratch.
- Add the trigger "New Email" from Microsoft Outlook.
- Add the action "Ask an agent" from Taskade AI. Point it at an agent called "Mail Router".
- Add a Branch step: Branch — Urgent: Reply to Email, Send an email · Everything else: Move Email to Folder, Add Task.
- Enable the toggle in the top-right corner to activate the automation.
Prefer to describe it instead? Click Build this flow with AI above and Taskade wires the trigger, the steps, and the agent for you.