What does this automation do?
Each new message is read by a named agent that already knows your service tiers, then filed as an owned task with the reasoning attached.
What can you do with it?
- Sort the inbox before a person opens it, not after
- Give every message an owner instead of a shared unread count
- Keep the reasoning on the task rather than in a reply thread
The Steps
This automation runs in 4 steps:
- When Microsoft Outlook — New Email
- Then Taskade AI — Ask an agent ("Inbox Triage")
- Then Taskade — Add Task
- Then Taskade — Assign Task
What makes this different from a Zapier-style flow?
The "Inbox Triage" step is not a one-off model call. It is a Taskade AI agent that knows your service tiers, product areas and escalation rules, remembers which senders escalated last time and how it ended, so every run builds on the last one instead of starting from an empty prompt.
A stateless "ask the model" step forgets everything the moment it returns. An agent keeps its knowledge and its memory between runs, carries its own tools, and can be handed work by other automations.
Who is this automation for?
Built for support and operations teams working a shared Outlook mailbox. Each new message is read by a named agent that already knows your service tiers, then filed as an owned task with the reasoning attached.
How do you set it up?
- Open the "Automations" tab in your workspace.
- Click ➕ Add automation, then start from scratch.
- Add the trigger "New Email" from Microsoft Outlook.
- Add the action "Ask an agent" from Taskade AI. Point it at an agent called "Inbox Triage".
- Add the action "Add Task" from Taskade.
- Add the action "Assign Task" from Taskade.
- Enable the toggle in the top-right corner to activate the automation.
Prefer to describe it instead? Click Build this flow with AI above and Taskade wires the trigger, the steps, and the agent for you.