Customer satisfaction ratings tell you whether your support is working — but raw scores without context rarely tell you why. The Support Rating Dashboard app gives your team the full picture: rating trends over time, feedback themes, agent performance, and actionable improvement opportunities in one organized workspace.
What Is the Support Rating Dashboard?
This Taskade Genesis app is built with 3 projects, 1 AI agent, and 1 automation. The three-project structure separates incoming ratings and raw feedback, aggregated performance metrics, and an improvement action list. The AI agent reads new feedback submissions, identifies recurring themes, and surfaces patterns that explain rating fluctuations — saving hours of manual analysis every week.
The automation routes new low-score responses to a review queue immediately, ensuring critical feedback gets escalated rather than buried in a bulk export.
Who Is This Template For?
- Support team managers tracking CSAT and NPS trends across agents and channels
- Customer success leaders identifying onboarding gaps that drive early churn
- Quality assurance teams monitoring response quality and resolution accuracy
- Operations managers reporting support performance to executive stakeholders
Use custom agent commands to generate weekly performance summaries on demand. Connect automation triggers to push critical feedback alerts to your team's Slack channel in real time. Explore more customer service apps in the Community Gallery.
Get Started Using This Template in Taskade
Click "Use Template" to create a project instantly in your workspace.
Click "Save Template" to create a reusable template for you and your team.
Customize your project, make it your own, and get work done!