Taskade Genesis spins up a live production incident tracker from one prompt — so your on-call team can declare incidents, coordinate response, and capture post-mortem findings without switching between five different tools during an outage.
What Is a Production Incident Tracker?
The operational hub for managing live outages — logging the timeline, assigning an incident commander, tracking mitigation steps, and storing post-mortems so the same failure can never catch your team off guard again.
Why Use a Production Incident Tracker?
Incidents are chaotic by nature. A structured tracker imposes calm: everyone knows their role, actions are timestamped, and learnings are preserved.
- Incident timeline log — every action and observation is recorded with timestamps in a chronological List view.
- Role assignments — commander, communications lead, and engineering responders are linked via the Relationship field.
- AI agents for runbook lookup — embedded agents with built-in tools surface relevant runbooks and past post-mortems in seconds.
- PagerDuty + Slack automations — alerts create incidents automatically; status updates push to your status page without manual effort.
- Post-mortem template built in — when an incident closes, a structured post-mortem record is auto-created and linked.
Who Should Use a Production Incident Tracker?
- Site reliability engineers who are on-call and need a fast, structured response environment.
- Engineering managers tracking MTTR and incident frequency across the team.
- DevOps leads coordinating cross-team response for infrastructure-level outages.
- Support leads communicating incident status to customers in real time.
- CTOs presenting incident retrospectives and reliability improvements to the board.
How To Use This Template?
- Clone the app from /templates — your incident workspace is live in ~10 seconds.
- Connect your monitoring tool (PagerDuty, Datadog) to auto-create incidents via automations execution.
- Use the List view to log a real-time timeline during the incident.
- Assign roles using the Relationship field — see databases.
- When the incident resolves, complete the built-in post-mortem and share it in the community.
Explore SRE workflows at /agents or browse /automate for monitoring integrations.