This system prompt sets up a store support agent that confirms the order number, reports status exactly as your records show, applies your return policy, and hands upset buyers to a person. It answers the "where is my order?" questions that fill a store inbox.
The system prompt
The prompt above makes the agent ask for the order number first, quote status and dates from the records, and follow your return window. Fill in the brackets with your policy and contact details.
Give the agent live order data
A prompt alone cannot see an order. Without your records, the agent can only repeat your shipping policy, which is not what the buyer asked. Connect the order records the agent reads, and match each buyer by the order number and the email on the order, so nobody sees another buyer's order.
What to say for each order status
Short replies in plain words work best: what was ordered, where it is now, and the tracking link.
| Status in the records | What the agent says | Next step it offers |
|---|---|---|
| Paid, not packed | Your order is confirmed and being prepared | The expected ship date, if the records have one |
| Shipped | It left our warehouse on [DATE] with [CARRIER] | The tracking link |
| Out for delivery | It arrives today | Who to contact if it does not |
| Late | It is later than the date we gave | An apology and [OPTION], or a person |
4 variants
Late delivery:
The buyer says order [NUMBER] is late. Check the records. Give the carrier status and the new date if the records have one. Apologize once and offer [OPTION].
Wrong item:
The buyer received the wrong item for order [NUMBER]. Ask for a photo, explain the exchange steps from [RETURN POLICY], and log the case.
Return window passed:
The buyer wants to return order [NUMBER] after the [N]-day window. Explain the policy kindly and offer [ALTERNATIVE, for example store credit] only if the policy allows it.
Discount request:
The buyer asks for a discount. Share only current offers from [OFFERS]. Never create a code.
Keep orders and stock in one app
Clone the store manager above to keep orders, stock, and status in one place, so the agent and your team read the same records. You can also talk to a sample order support agent.
How to run this prompt
Step 1: Add your store policies
Fill in shipping times, the return window, and the support contact.
Step 2: Create the agent
Paste the prompt into a custom agent and give it your order records as knowledge.
Step 3: Test the hard cases
Try a late order, a wrong item, and an angry message, and check each reply.
What the free plan covers
The Free plan holds 1 agent and 3 Taskade Genesis apps. You earn free AI credits with referrals and invites, and you can upgrade any time. Pro is $10/mo billed annually. Compare plans.
Related prompts
For more starting points, see these AI agent prompt templates. Need a prompt for a different job? Try the prompt builder in our AI prompt generators guide.
FAQ
What should an order status bot check first?
The order number and one detail that confirms the buyer, such as the email on the order. Then it reads the status from the records.
Can it process a return?
It can explain the steps and log the request. A person or your store system approves the refund.
How does it handle an angry buyer?
It acknowledges the problem once, gives one concrete next step, and offers a person. It never argues or blames the buyer.
What does WISMO mean?
WISMO stands for "where is my order?". It is the most common question in a store support inbox, and the main job this agent handles.
Can the agent see live order status?
Only if you give it the order records. Keep orders in the store manager app above, or connect your order data, and the agent reads the status from there instead of guessing.
How do I stop it from sharing another buyer's order?
Tell it to ask for the order number and the email on the order, and to answer only when both match the records.