Actions get agreed in a meeting and closed by assertion. This holds each one until the fix is evidenced and verified by someone other than the person who did it.
What's Included
- Every action linked to its finding so the reason survives.
- Evidence required to close not just a status change.
- Verification by a second person on anything significant.
- An assistant that flags actions closed without real evidence.
How To Use
- Require evidence at closure. A status change is not a fix.
- Have someone else verify significant actions.
- Set due dates by severity rather than giving everything the same period.
- Look at repeat findings. They mean the last fix did not work.
Feed it from inspections and internal audits.