Churn is rarely a surprise in hindsight. The usage tailed off, the champion stopped replying, two tickets went unanswered — and nobody put those three facts side by side until the renewal email bounced. This live Taskade Genesis app scores every account on the signals that matter and surfaces the ones sliding before the conversation gets difficult.
What's Included
- Health Score: Usage, engagement, support load, and sentiment rolled into one comparable number
- Signal Log: The individual events behind the score, so the number is never a black box
- Renewal Runway: Every account with its renewal date and its current trajectory
- Owner Column: One named person per account, visible on the record
- Save Plays: A defined next action for each risk band, so "at risk" turns into a task
How To Use It
- Clone the live app above and load your accounts with their renewal dates.
- Decide which four or five signals genuinely predict renewal in your business.
- Score your current book once to establish a baseline.
- Add an automation that opens a save task the moment a score crosses your threshold.
- Review the red band every Monday and work the list.
Feed it from the smart feedback routing form so support signals arrive automatically, and pair with the CRM generators to keep the commercial picture in the same workspace.
