Support teams measure and improve satisfaction by automatically sending a short survey after each ticket closes and routing low scores for quick follow-up.
What's Included
- Auto survey send: Triggers a brief NPS or CSAT survey the moment a ticket resolves.
- Score capture: Logs responses against the ticket and agent for reporting.
- Low-score follow-up: Creates a recovery task when a rating falls below your threshold.
- Trend dashboard: Tracks satisfaction over time in a Taskade board.
How To Use
- Connect your survey, email, and support tools to Taskade.
- Pick your survey type and the threshold that triggers follow-up.
- Let the automation send surveys and collect scores on close.
- Review trends and act on low-score recovery tasks.
Pair it with feedback agents on /agents and find more support flows on customer support automations.