Support hires need skills a resume rarely shows. This template helps CX and support leaders hire agents in one view, scoring candidates on writing, empathy, and a mock-ticket exercise so the team fills roles with people who delight customers.
What's Included
- Candidate records: name, channel experience, tools, and availability.
- Mock-ticket exercise: a writing test sent and scored per candidate.
- Skill scoring: an AI agent rates tone, clarity, and empathy.
- Pipeline board: applied to test to interview to offer.
How To Use
- Clone the template into your workspace.
- Add open support roles and candidates.
- Send the mock-ticket exercise and score it.
- Move strong writers to interview and offer.
Browse hiring builds in the Community Gallery or open the recruiting agents page.