An IT help desk KPI dashboard helps IT managers and service-desk leads keep internal support running — tracking SLA compliance, mean time to resolution, ticket backlog, and system uptime — in one live Taskade workspace.
What's Included
- Service metrics database: Table view with SLA compliance, MTTR, backlog age, and uptime per service queue.
- Queue health board: Board view grouping tickets by SLA risk and priority.
- Service agent: An AI agent reads ticket data and surfaces recurring issues and SLA breach risks.
- Breach alerts: Automations notify the team lead when a ticket approaches its SLA deadline.
How To Use
- Clone the dashboard into your workspace.
- Add your service queues and SLA targets.
- Connect your ticketing and monitoring tools for live pulls.
- Train the service agent on your priority and SLA rules.
Browse more IT builds in the Community Gallery or automate SLA breach alerts with Taskade Automations.