On-call falls on whoever is willing until they leave. This schedules it fairly, records real callouts, and shows who is carrying the load.
What's Included
- A published on-call calendar with a named backup.
- Callouts recorded with the time and the reason.
- Load shared visibly so fairness is demonstrable.
- An assistant that finds the recurring cause of callouts.
How To Use
- Always name a backup. On-call without one is a single point of failure.
- Record every callout including the short ones. They add up.
- Show the load distribution openly so fairness is not a matter of opinion.
- Fix the recurring causes. That is the only real way to reduce on-call.
Pay it correctly through payroll export, and reduce the causes with field service prompts.