What Can You Do With This Automation?
Run a layered support team where AI agents handle volume and know when to escalate:
Instant tier-1 resolution: A front-line agent answers routine questions from your knowledge base the moment a ticket lands.
Smart escalation: Complex or sensitive tickets pass to a specialist agent with the full thread, sentiment, and category attached.
Consistent voice: Both agents share the same custom instructions and project memory, so tone never drifts.
Teammates that reason: Powered by Taskade EVE with 34 built-in tools and 100+ integrations, agents decide what to solve and what to escalate.
Use Cases For Tiered Support Team
Deflect repetitive how-to questions without burning agent hours.
Escalate billing and account issues to a specialist with full context.
Keep first-response times near instant across every channel.
Maintain a complete, searchable ticket history in one workspace.
How To Use This Automation
Go to the "Automations" tab in your workspace.
Click ➕Add automation ➡ choose a template or start from scratch.
Click "➕Add Trigger" and define the conditions.
Click "➕Add Action" and define the conditions.
Enable the toggle in the top-right corner to activate the automation.