Protect your reputation by automatically catching every new review, reading its sentiment, and alerting your team the moment something needs a response. This automation keeps you on top of customer voice without manually scanning each platform.
What's Included
- Review trigger: Detects new reviews across your listed platforms via integrations.
- Sentiment analysis: AI agents score each review as positive, neutral, or negative.
- Priority alerts: Notifies the right team instantly when a negative review lands.
- Response drafting: Suggests a tailored reply your team can approve and send.
How To Use
- Connect the review sources you want to monitor as triggers.
- Set sentiment thresholds and who gets alerted for each tier.
- Customize the AI response drafts to match your brand voice.
- Activate and let every new review be caught, scored, and routed automatically.
Explore more customer-experience flows in /automate/featured or build a reputation assistant with AI agents.