01 / Invocation — the dream begins
Triage after-hours callouts and draft dispatch notes by urgency.
After-hours calls land in voicemail when nobody triages urgency. This agent sorts new callouts by severity and drafts a dispatch note so the on-call tech knows what to grab first.
Not an IVR or auto-dispatch system. Drafts triage notes; humans assign the callout.
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An AI agent that proposes technician assignments from open calls, skills, territory, and arrival windows so dispatchers start from a finished board.
Triage new work orders by urgency, job type, and parts risk so emergency calls jump the queue without burying the rest of the day.
Summarize completed jobs, callbacks, and parts holds into one daily crew status brief your office can share in minutes.
Draft invoices from completed work orders with labor, parts, and trip charges so field jobs get billed the same day.
Draft post-service follow-ups that collect feedback, reopen unfinished issues, and offer maintenance plans without awkward sales copy.
Turn equipment lists into recurring preventive maintenance schedules with owners, intervals, and due-date alerts for field teams.
