This template helps internet and mobile providers manage outage, billing, and connectivity tickets without long hold times. An AI triage agent reads each ticket, classifies it by issue type, and routes it to the right support tier with a draft reply ready to send.
What's Included
- Ticket queue: Cases grouped by service, region, and severity like outage or slow speed.
- AI triage agent: Sorts connectivity, billing, and equipment requests and escalates outages.
- Knowledge base: Self-updating troubleshooting steps for routers, plans, and coverage.
- CSAT dashboard: Tracks first-response time and satisfaction across tiers.
How To Use
- Clone the template into your Taskade workspace.
- Connect email, chat, and your monitoring tools through 100+ integrations.
- Let the AI agent triage tickets and draft customer-friendly replies.
- Review the dashboard to flag repeat outage areas.
Add an outage broadcast automation or browse more support agents built to deflect common connectivity questions.
