This template helps ecommerce and hardware teams manage returns and RMAs without losing track of a single request. An AI agent checks return eligibility, issues an RMA reference, and drafts the customer's next steps while flagging exceptions for a human.
What's Included
- Return queue: Requests grouped by status from submitted to refunded or replaced.
- AI RMA agent: Validates eligibility, assigns RMA numbers, and drafts return instructions.
- Knowledge base: Self-updating return policies, warranty terms, and exception rules.
- CSAT dashboard: Tracks turnaround time, refund rate, and satisfaction per product.
How To Use
- Clone the template into your Taskade workspace.
- Connect your store, email, and shipping tools through 100+ integrations.
- Let the AI agent validate returns and draft RMA replies.
- Review the dashboard to spot products with high return rates.
Add a refund-status automation or explore more support templates tuned for ecommerce operations.