This template helps game studios and live-service teams answer player tickets without losing the community's trust. An AI triage agent reads each report, classifies it by type, and routes it to the right team with a draft reply written in your game's tone.
What's Included
- Ticket queue: Reports grouped by bug, account recovery, purchase, and moderation.
- AI triage agent: Sorts crash reports, refunds, and ban appeals and assigns owners.
- Knowledge base: Self-updating answers for patches, store issues, and account help.
- CSAT dashboard: Tracks resolution time and player satisfaction by platform.
How To Use
- Clone the template into your Taskade workspace.
- Connect Discord, email, and your store through 100+ integrations.
- Let the AI agent triage tickets and draft on-brand replies.
- Review the dashboard to surface bugs affecting many players.
Add a patch-day update automation or explore more support templates built for online communities.