This template helps support leaders turn raw CSAT surveys into clear action. An AI agent reads each comment, tags recurring themes, and surfaces the issues dragging your scores down so you know exactly what to fix first.
What's Included
- Feedback queue: Survey responses grouped by score, channel, and product area.
- AI sentiment agent: Reads comments, tags themes, and flags at-risk accounts.
- Knowledge base: Self-updating record of known issues and resolutions for context.
- CSAT dashboard: Trends satisfaction over time by agent, team, and topic.
How To Use
- Clone the template into your Taskade workspace.
- Connect your survey tool, email, and help desk through 100+ integrations.
- Let the AI agent tag comments and rank top themes.
- Review the dashboard in weekly reviews and assign fixes.
Add a low-score follow-up automation or explore more support templates built around customer satisfaction.