The argument in month two is always about scope. This writes it down while everyone still agrees, in language a customer will actually read.
What's Included
- Deliverables with acceptance criteria so done is a fact rather than an opinion.
- Dates and dependencies including what you need from them and by when.
- Explicit exclusions which are the most valuable lines in the document.
- An assistant that drafts the scope from the accepted quote.
How To Use
- Write acceptance criteria for every deliverable. Vague ones become disputes.
- Name what you need from the client. Most delays start there.
- Keep exclusions short and specific rather than long and defensive.
- Get it agreed on a link before work starts, not alongside the first invoice.
Handle the extras through the change order tracker, and run the delivery with project management prompts.