Problems recur because the first plausible explanation gets accepted. This structures the investigation and tracks whether the fix actually stopped the recurrence.
What's Included
- A structured investigation rather than the first explanation.
- Evidence recorded against each proposed cause.
- Actions aimed at the cause not at the symptom.
- An assistant that challenges a shallow conclusion.
How To Use
- Keep asking why. The first answer is almost never the cause.
- Record evidence for each proposed cause rather than asserting it.
- Check afterwards whether the problem actually stopped.
- A recurrence means the cause was wrong, not that people ignored the fix.
Feed it from quality checks and incident reporting.