Escalation that depends on judgement in the moment is inconsistent. This defines the rules in advance so the right person is told at the right time, every time.
What's Included
- Escalation rules by severity defined before you need them.
- A clock on each stage so nothing waits indefinitely.
- Named people and deputies because availability varies.
- An assistant that drafts the escalation summary.
How To Use
- Define the rules before the incident. In the moment nobody reads a policy.
- Name a deputy for every escalation point.
- Put a clock on each stage and escalate automatically when it expires.
- Review afterwards whether escalation happened as designed.
Record the outcome in the incident register, and fix causes with root cause analysis.