📣 Escalate Problems Before They Become Incidents

When something goes wrong nobody is sure who to tell or how quickly. Build me an escalation app. Define severity levels with a plain description of what each means and examples, and for each, the response time expected, who is notified, and who it escalates to next with the time before that happens. Name a deputy at every escalation point. When an incident is raised, classify it and start the clock, notifying the right people automatically and escalating when a stage expires without acknowledgement rather than waiting for someone to chase. Track acknowledgement, updates and resolution, all with timestamps. Add an AI agent that drafts the escalation message for each level, pitched appropriately for who is receiving it, and that afterwards reviews whether escalation actually happened as designed and where it did not. Automate three things: the escalation notifications and timers themselves, a reminder to provide an update at intervals during an open incident, and a scheduled monthly report on response and resolution times against target. Three logins: anyone can raise an incident, a responder manages their own, and an owner sees everything.